Help & Policies
What information does Velvet Wick collect?
We collect only information needed to process orders, arrange delivery, provide support, and improve your Velvet Wick shopping experience.
How is my information protected?
Your personal details are kept secure and never sold. We share essential information only with trusted payment and delivery providers.
How should I use my candle safely?
Candles should never burn unattended. Keep wicks trimmed, place candles on stable surfaces, and follow the care instructions provided.
Can I change or cancel my order?
Orders may be changed or cancelled promptly before dispatch. Contact us quickly, as personalised or opened products may be excluded.
What if my order arrives damaged?
We aim to resolve concerns fairly. Contact Velvet Wick with your order details regarding damaged, incorrect, or missing items.